[Lswtalk] Periodical subscriptions

[Reder, Deborah]

I've received a copy of your email and would like to let you know some of the frustrations I had with WT Cox. We have been with the company for about a year now & I'm still working on missing orders, communication problems, & the use of their web site (not user friendly).  I've contacted WT Cox through emails/phone calls that was not returned within 24 hours or less.  Some situations it was well over month, and sometimes through a 3rd party before someone contacted me and handled the situation.  I feel a company representing itself in trying to save us monies should also have a good customer care services.  Dealing with a new company will not at first meet all I needs, but within a year this should have been resolved.  I'm hoping after our  3 year contract I will feel different about WT Cox.

Deborah Reder
CPSB Library Services
2423 6th St.
Lake Charles, LA  70601
deborah.reder at cpsb.org
Office: 337.217.4250  X3103
Fax: 337.217.4251

-----Original Message-----
From: Curol, Helen
Sent: Thursday, April 29, 2010 10:00 AM
To: Loretta Gharst; Erin Chesnutt; lswtalk at beau.org
Cc: Reder, Deborah
Subject: RE: [Lswtalk] Periodical subscriptions

 If you notice, I am including Deborah Reder in this email, because she is the paraprofessional in this office that handles magazines.  We went with Cox about a year ago -  a 3-year contract to save money, and I have heard lots more frustrations from Deborah about magazine orders than I heard in the past (with whatever company handled our magazines).  She can give you details from her perspective.

Helen Curol
Library Consultant
Calcasieu Parish Schools
337.217.4250 x3101

-----Original Message-----
From: lswtalk-bounces at beau.org [mailto:lswtalk-bounces at beau.org] On Behalf Of Loretta Gharst
Sent: Wednesday, April 28, 2010 8:23 AM
To: Erin Chesnutt; lswtalk at beau.org
Subject: RE: [Lswtalk] Periodical subscriptions

Hi Erin,

Calcasieu has been having the same discussion too. Below is our Collection Development Coordinator, Debbie LeBeau, response.  I also have a question.

"I have the exact same question.  We have been an EBSCO customer forever and are considering switching to W. T. Cox.  Is there anyone who has made the switch and are happy they did so?  Or not happy?  Please share your experience with us.

Debbie LeBeau"

Is anyone using Ebsconet for online claiming and, if so, are you happy with it?

Loretta

Loretta Gharst
Associate Librarian
Collection & Computing Services
Calcasieu Parish Public Library
301 W. Claude St.
Lake Charles, LA 70605
Ph. (337) 721-7150



-----Original Message-----
From: lswtalk-bounces at beau.org [mailto:lswtalk-bounces at beau.org] On Behalf Of Erin Chesnutt
Sent: Wednesday, April 28, 2010 8:05 AM
To: lswtalk at beau.org
Subject: [Lswtalk] Periodical subscriptions

Good morning, LSW party people!

We've been using Ebsco as our periodical "jobber" for ... ever, it seems.  We are not having any problems with them, but in a comparison quote from W.T. Cox, it seems we can get the same subscriptions for
about $1,000 less per year.   Part of me is saying to live by the
if-it-ain't-broke adage, but another part of me is yelling that I could do quite a bit for the library with that $1,000 next year.

So this led me to wonder : who are all of you using for your periodical subscriptions?  Is Ebsco the reigning king of the region? Does anyone have opinions of / experience with W.T.Cox you can share?

--
Thank you,

Erin N Chesnutt
Admin. Asst. Librarian
Beauregard Public Library

337-463-6217 ext 22
echesnut at beau.org

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