[Lswtalk] FYI: New main OverDrive contact

[Loretta Gharst]

FYI, Overdrive contact change.

From: Simon Miller [mailto:smiller at overdrive.com]
Sent: Monday, April 23, 2012 10:06 AM
Cc: Rachel Somerville
Subject: New main OverDrive contact

Dear Library Partner,
As the success of eBooks and digital audiobooks in schools continues to grow, OverDrive is expanding our Library Partner Services team to better service our partners' needs.
Due to this growth, I have taken on a new role within the LPS team to act as a 'Product Specialist' helping develop new and existing library related initiatives.  As a result of this, I am pleased to introduce you to Rachel Somerville, an Account Associate here at OverDrive.  Rachel will now serve as your main contact at OverDrive moving forward, and is available to assist with any of the following:

 *   General questions about your OverDrive service and new features or products
 *   Website changes
 *   ILS integration
 *   MARC records
 *   Staff training
 *   Adding a digital format to your existing collection
 *
You can contact Rachel at rsomerville at overdrive.com<mailto:rsomerville at overdrive.com> and 216.573.6886 x328. Rachel can also help direct questions within OverDrive, but you're welcome to contact the following departments directly (please Cc Stephanie on pertinent OverDrive communication):
Accounting:                             invoicing at overdrive.com<mailto:invoicing at overdrive.com>
Collection Development:          collectionteam at overdrive.com<mailto:collectionteam at overdrive.com>
Marketing & Outreach: partnerservices at overdrive.com<mailto:partnerservices at overdrive.com>
Support Services:                    Support request form in Content Reserve<http://www.contentreserve.com>
It has been a pleasure working with you. I look forward to your continued success.
Please be sure to forward this information to all of the relevant staff that are involved with the OverDrive site.
Thanks,
Simon





Simon Miller, Account Specialist
Library Partner Services
Phone: 216-573-6886 ext. 306
Fax: 216-573-6888

OverDrive, Inc.  Global Digital Distributor of eBooks, audiobooks, & more
8555 Sweet Valley Dr. Suite N | Cleveland, Ohio 44125
www.overdrive.com<http://www.overdrive.com/>    Connect with us!<http://www.overdrive.com/social>


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