[Lswtalk] Fwd: We don't have a chat feature, right? Now we do.

[Loretta Gharst]

As I understand it, it would just be OverDrive assistance, not member library policies. As before they should be referred to member library contact info.
 
Loretta 
________________________________________
From: lswtalk-bounces at beau.org [lswtalk-bounces at beau.org] On Behalf Of Erin Chesnutt [echesnut at beau.org]
Sent: Monday, October 03, 2016 1:26 PM
To: lswtalk at beau.org
Subject: Re: [Lswtalk] Fwd: We don't have a chat feature, right? Now we do.

Quick question on this : If a patron accesses the chat / help feature
from OverDrive, will he/she only get help on the OD features /
functions? I ask because, if the patron can ask about other library
policy, my patron may be getting info on CPPL policy that aren't
applicable to our library -- the patron's home library -- and that can
cause a lot of confustion.

Erin N. Chesnutt, MLIS
Director
*/Beauregard Parish Library/*/
Knowledge. Growth. Imagination./

On 09/29/2016 04:21 PM, Loretta Gharst wrote:
> Good afternoon,
> CPPL is adding chat service to our new website which will go live
> Oct.10. The chat service will also appear on our OverDrive site to
> assist patrons with using our Overdrive collection.
> Please see email below for more details. Thanks, Loretta
>>
>> You may have noticed a newly added chat feature on the OverDrive
>> <http://lsw.lib.overdrive.com/> site. Yes, it should be there. J
>>
>> FYI….CPPL is working with Unique Integrated Communications to offer
>> chat services to our patrons. It will be integrated into our new
>> website, and apparently the OverDrive programming team wasn’t too
>> busy today and they integrated it today.
>>
>> So how does it work?
>>
>> “Live Chat from Unique allows libraries to engage virtual users and
>> bridge the gap to connect with your patrons without them ever leaving
>> the library website. It is staffed by UIC, live web chat enables
>> real-time assistance to online customers in a format that suits their
>> usage preferences.”
>>
>> Basically the UIC staff keeps on top of our policy, information and
>> more so that they may pass that info along to users.
>>
>> Under the option button in the chat box, users may get the
>> conversation sent to them.
>>
>> Thanks, and sorry about the short notice.
>>
>> Missi
>>
>
>
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