[Lswtalk] Fwd: We don't have a chat feature, right? Now we do.

Tue Oct 4 08:37:10 CDT 2016

Agreed, and worried about this, too.

Mary at Evangeline
(just getting back to work, pneumonia)

-----Original Message-----
From: lswtalk-bounces at beau.org [mailto:lswtalk-bounces at beau.org] On Behalf
Of Erin Chesnutt
Sent: Monday, October 03, 2016 1:26 PM
To: lswtalk at beau.org
Subject: Re: [Lswtalk] Fwd: We don't have a chat feature, right? Now we do.

Quick question on this : If a patron accesses the chat / help feature from
OverDrive, will he/she only get help on the OD features / functions? I ask
because, if the patron can ask about other library policy, my patron may be
getting info on CPPL policy that aren't applicable to our library -- the
patron's home library -- and that can cause a lot of confustion.

Erin N. Chesnutt, MLIS
Director
*/Beauregard Parish Library/*/
Knowledge. Growth. Imagination./

On 09/29/2016 04:21 PM, Loretta Gharst wrote:
> Good afternoon,
> CPPL is adding chat service to our new website which will go live 
> Oct.10. The chat service will also appear on our OverDrive site to 
> assist patrons with using our Overdrive collection.
> Please see email below for more details. Thanks, Loretta
>>
>> You may have noticed a newly added chat feature on the OverDrive 
>> <http://lsw.lib.overdrive.com/> site. Yes, it should be there. J
>>
>> FYI..CPPL is working with Unique Integrated Communications to offer 
>> chat services to our patrons. It will be integrated into our new 
>> website, and apparently the OverDrive programming team wasn't too 
>> busy today and they integrated it today.
>>
>> So how does it work?
>>
>> "Live Chat from Unique allows libraries to engage virtual users and 
>> bridge the gap to connect with your patrons without them ever leaving 
>> the library website. It is staffed by UIC, live web chat enables 
>> real-time assistance to online customers in a format that suits their 
>> usage preferences."
>>
>> Basically the UIC staff keeps on top of our policy, information and 
>> more so that they may pass that info along to users.
>>
>> Under the option button in the chat box, users may get the 
>> conversation sent to them.
>>
>> Thanks, and sorry about the short notice.
>>
>> Missi
>>
>
>
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